Terms of service

Terms of Service for Maitre D AI

Last Updated: November 4, 2024

1. Acceptance of Terms

By using the [Service Name] Voice AI Service (“Service”), you agree to be bound by these Terms of Service (“Terms”). This agreement is between you (“User,” “you,” or “your”) and [Company Name] (“we,” “us,” or “our”). If you do not agree to these Terms, do not use the Service.

2. Service Description

The Service is designed to assist restaurants by providing automated, voice-enabled customer service to manage inquiries, orders, and other customer interactions. The Service may include voice recognition, order processing, reservation management, and other related functionalities.

3. Eligibility

The Service is available only to restaurants, restaurant owners, managers, or authorized employees who have the authority to enter into these Terms on behalf of their organization. By using this Service, you confirm that you meet these eligibility requirements.

4. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your restaurant’s operations. You may not resell, sublicense, or otherwise distribute access to the Service.

5. Service Availability and Modifications

We reserve the right to modify, update, or discontinue the Service at any time, without notice. We may also introduce new features or limitations that may affect your use of the Service.

6. User Responsibilities

6.1 Account Security

You are responsible for maintaining the security and confidentiality of any accounts associated with the Service. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

6.2 Compliance with Laws

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including, but not limited to, local and federal privacy laws.

6.3 Content Responsibility

You are responsible for all audio content and data processed by the Service, including but not limited to customer interactions, orders, and personal information. You agree not to upload or transmit any unlawful, offensive, or inappropriate material.

7. Privacy and Data Protection

We take privacy seriously and are committed to protecting your data. By using the Service, you consent to the collection, use, and sharing of information as outlined in our [Privacy Policy]. We may collect and process data, including voice data, in order to provide and improve the Service.

8. Payment and Fees

8.1 Subscription Fees

Your use of the Service may be subject to subscription fees, which are outlined in your service agreement. By using the Service, you agree to pay all applicable fees.

8.2 Billing

Fees will be billed periodically based on the terms of your subscription plan. Failure to pay fees on time may result in the suspension or termination of your account.

9. Intellectual Property

All intellectual property rights in the Service, including software, trademarks, and any improvements or modifications, are and shall remain the exclusive property of [Company Name] or its licensors. You do not acquire any ownership rights by using the Service.

10. Confidentiality

You agree to treat any information related to the Service as confidential, including pricing, functionality, and all other proprietary information, unless the information is publicly available or has been disclosed by us without restrictions.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.

12. Limitation of Liability

To the maximum extent permitted by law, [Company Name] and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use or inability to use the Service.

13. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, with or without notice, for any reason, including if you violate these Terms. Upon termination, all rights and licenses granted to you under these Terms shall immediately cease.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. Any disputes arising from these Terms or the use of the Service will be resolved in the courts of [Jurisdiction].

15. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. It is your responsibility to check these Terms periodically for changes. Your continued use of the Service after any modifications indicate your acceptance of the updated Terms.

16. Third-Party Data Sharing

We may share customer data with trusted third-party service providers as necessary to facilitate and enhance the Service, such as for order processing, reservation management, or analytics. These third parties are required to handle data in compliance with applicable privacy laws and are prohibited from using the data for purposes outside of our specified agreement.

17. Contact Us

If you have any questions about these Terms, please contact us at [Contact Information].

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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